Product Support Engineer

boodai trading is looking for a product support engineer in Kuwait to support workshop operations and grow sales of spare parts and service contracts. This is a hands-on, customer-facing engineering role that combines technical support with proactive sales and account development. In this role, you will act as the main point of contact for customers, helping to ensure satisfaction, retention and revenue growth. You will support workshop and service teams by providing accurate information and contributing to an efficient workflow, while also identifying new customer accounts and generating service and maintenance work for the workshop. The work includes promoting and selling spare parts, following up quotations and orders, and managing parts delivery and payments. You will plan and carry out regular, systematic visits to customer job sites, inspect machines to identify sales opportunities and provide reliable technical solutions. You will keep customer information up to date, including contacts, fleet details, machine hours and visit reports, and you will prepare sales reports, including call reports and win and loss analyses. The role also involves handling customer complaints promptly, flagging warranty and specification issues, and supporting the collection of customer receivables. This role suits a technically strong, organised engineer who enjoys customer contact, outdoor sales work and building long-term accounts.

Product support engineer role in Kuwait with boodai trading, supporting workshop operations, selling spare parts and service contracts, visiting customer sites and developing new accounts.

• Diploma or degree in mechanical engineering, with five years of experience in maintenance of heavy and industrial equipment
• Ability to handle different types of customers, with good communication skills
• Ability to lead, organise staff and operations, with technical proficiency and system knowledge
• Strong problem-solving, customer relationship, attention-to-detail, multitasking and flexibility skills.

• Act as the main point of contact for customers, supporting satisfaction, retention and revenue growth
• Support workshop and service teams with accurate information and an efficient workflow
• Identify and develop new customer accounts and generate service and maintenance work
• Promote and sell spare parts, follow up quotations and orders, and manage parts delivery and payments
• Plan regular visits to customer job sites, inspect machines and provide reliable technical solutions
• Keep customer records up to date and prepare sales, call and win and loss reports
• Handle customer complaints promptly and flag warranty, specification and safety issues.