Customer Service Representative

A hospitality employer in Riyadh is looking for a full-time customer service representative to be a friendly, reliable first point of contact for customers. The role is based in the Al Ghadir area and centers on listening carefully, solving problems and keeping customers well informed. The representative answers customer inquiries by phone and email, builds positive relationships, and analyzes inquiries and feedback so that recurring issues can be spotted and addressed. The work also involves coordinating with other departments, recording and updating customer information in the system, preparing reports, and helping train and mentor new team members. This is a good fit for someone with strong communication skills, a calm approach under pressure and solid organizational habits. Experience with customer relationship tools, together with a problem-solving mindset and a genuine interest in improving service, will help the successful candidate make a real difference to the customer experience.

Full-time Customer Service Representative role in Riyadh, supporting customers by phone and email and improving service quality.

• High school diploma
• One to ten years of experience, as stated in the source
• Experience in customer service or a related field
• Strong communication and interpersonal skills
• Proficiency in customer relationship management tools
• Strong problem-solving and organizational skills
• Ability to work under pressure and handle multiple tasks.

• Answer customer inquiries by phone and email
• Build positive relationships with customers
• Analyze inquiries and feedback and identify recurring issues
• Coordinate with other departments to resolve customer needs
• Record and update customer information accurately
• Prepare reports on customer service performance
• Help train and mentor new team members.

High school diploma with customer service experience and communication skills.

SAR 3,750 - SAR 5,625