Tax Support Agent

A contract tax support role with Thomson Reuters in Canada, offered as a fully remote position for the tax season. The agent works with customers using DT Max software, helping them with practical questions about the software and related tax matters, and supports sales enquiries with clear, professional communication. Daily work includes answering questions on DT Max functions and features, tax forms, product and services, pricing, and online account use, so customers can complete their work with confidence. The agent also liaises with customers, peers, and other departments, keeping conversations courteous and well documented, and is expected to learn the products and adapt as questions change through the season. This is a strong fit for someone with a background in accounting or a related field, a friendly telephone manner, and the ability to explain technical steps in plain language. The source states that this is a contract role for the tax season, running to mid-April, with shifts between seven in the morning and nine at night, Monday to Friday, so availability across those hours matters.

Contract Tax Support Agent with Thomson Reuters in Canada, working fully remotely to support DT Max customers with software, tax forms, pricing, and account questions during the tax season.

• Background in accounting or a related field, as stated in the source
• Experience in DT Max, tax preparation, customer service, and technical support, all preferred as stated in the source
• Ability to present with confidence and deliver a positive customer experience
• Strong communication skills and an excellent telephone manner
• Ability to work with customers in a friendly and professional way

• Support customers using DT Max software, including guidance on tax forms and software functions
• Answer questions about products and services, pricing, and online account use
• Support sales enquiries with clear, professional communication
• Liaise with customers, peers, and other departments
• Keep learning the products and services to handle changing customer questions

Accounting or related-field background, with DT Max, tax preparation, customer service, and technical support experience preferred.

• Fully remote work during the tax season, as stated in the source
• No other benefits are claimed here, as the source did not state them.