Full time Control Centre Operator

A full-time control centre role with GardaWorld in Calgary, Alberta, Canada, at the heart of communication between agents, customers, and supervisors across Western Canada. The operator handles a large volume of inbound and outbound calls, follows communication scripts while using product knowledge to go beyond them when needed, and stays with each caller request through to resolution, including follow-up where required. The work includes identifying customer needs, researching issues, resolving complaints, and recommending improvements to systems and processes so service keeps getting better. Daily work also involves liaising with branch management, supervisors, and security guards, building positive relationships through careful customer service, and meeting personal and team targets for service, productivity, and quality. Shifts follow a rotating bi-weekly pattern with staggered overnight hours, so flexibility and calm focus under pressure matter. The source lists wages starting at $22 to $23 per hour, with the currency not labelled, so no currency is claimed here, and health benefits are stated in the source.

Full-time Control Centre Operator with GardaWorld in Calgary, Alberta, handling high-volume calls, coordinating with branches and guards, and supporting day-to-day operations across Western Canada.

• High school diploma or equivalent
• One to two years of previous customer service experience, as stated in the source
• Ability to work in a fast-paced environment and handle pressure
• Ability to multitask, manage time, and prioritise work
• Experience in a call centre is an asset, as stated in the source
• Comfortable learning new computer programs
• Able to pass a typing test with a minimum average score of fifty to sixty words per minute

• Handle a large volume of inbound and outbound calls, providing solutions and handling inquiries and escalations
• Follow communication scripts and use product knowledge to go beyond scripts when needed
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of each request, including follow-ups
• Recommend improvements to systems and processes for better organisational efficiency
• Liaise with branch management, supervisors, and security guards across Western Canada
• Action various alerts to help protect health and safety

High school diploma or equivalent, customer service experience, and strong multitasking and problem-solving skills.

• Wages starting at $22 to $23 per hour as stated in the source, with the currency not labelled, plus health benefits, opportunities to grow a